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The nattily titled A Revolution in Customer Service is the debut release from one M. Marshall under the name Object Agency. The sounds are mostly provided by a Juno synthesiser, with extra layers of textured fizz and melodic crackle from tape loops and the like. Woozy shiny atmospherics, very pleasurable. Cassette tape on Kit Records.


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  • / Cassette on Kit Records with risograph printed artwork

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A Revolution in Customer Service by Object Agency
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12 people love this record. Be the 13th!
8/10 Robin Staff review, 11 July 2016

Hello. Let us tinker with the machine known colloquially as our heart. Kit Records have a penchant for navigating a multitude of ambient nether regions with emotive aplomb -- we’ve had Mary Lattimore’s harp dozing, Michael Tanner’s medieval RPG drone, and the Nag Head’s synthy slop, all in fair proximity. This tape is another triumph of the cosmic, bringing together the centring force of a Juno with a restless roster of drum machines and looptastic additives. At times ‘A Revolution in Customer Service’ is as meditative as anything else twiddling its thumb on the Kit factory floor; at others it’s music so driving you can’t help but feel like your life is being rushed through a time lapse camera.

The electronics on display here have the same lovely brightness as Boards of Canada, Laurie Spiegel and Vito Ricci, but the stuff programmed alongside them gives them a striking modernity, or just the pace to make you forget the word “vintage”. Instead, Object Agency make a record twisting and turning around its synths, going between clarity and distortion, from the homely openings of “No Human Fluids” into a dark corridor of lop-sided, field-cursed techno. On “Spooky Action at a Distance”, loops of viola squirm, their discordance uncomfortable next to the mix of recording hiss and swirling synth chords. It’s stuff that should probably sound horrendous, when collated, but everything just sounds so pretty, so full of IDM’s equivalent of glad tidings. As always, the Kit roster goes where it pleases, and where this one goes pleases me -- Object Agency make cold music sound like an honest-to-god teddybear.


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