Where an item is in stock we can ship it very quickly. For pre-orders and other not-in-stock items...it depends on release dates and suppliers.
In-stock items Ship in 1 working day
Place an order by 2pm for an in-stock item and it will usually ship on the same day, unless your order contains pre-order or 'not in stock' items too.Note: our packing staff only work Monday to Friday so any orders placed after 2pm on Friday will usually not get dispatched until the following Monday.
Pre-orders Ship in 1 working day once released
Most pre-order items have a known release date. Obviously we cannot ship before the release date*, and the dates are subject to change.* Most items are released on a Friday. Where possible we will ship pre-orders on a Thursday so that you stand a chance of getting them by the weekend. If you use our Click & Collect service then we are not allowed to let you pick up your items before their release date, even if we have them in stock.
Not-in-stock items Ship in 1 working day once we get it in
Some of the items we list on the site are not kept in stock and need to be ordered in from our suppliers. Most of the time this only takes a few days, but longer delays do sometimes occur.
Keeping you informed
We will stay in touch from the moment you place your order until the moment it ships. You'll always know what's happening with any pre-orders or not-in-stock items.
Where your order contains a mix of in-stock items and pre-orders / not-in-stock items we are always happy to split that for you, dispatching what's available and keeping the rest on order for you.** Extra shipping charges may apply.