If you're not happy with your items, return them sealed and unused within 45 days for a replacement or refund.
Our address is: Norman Records, Unit 20, Croydon House, Croydon Street, Leeds, LS11 9RT, United Kingdom.
Return the items using generating a free returns label. If the items are unopened but clearly damaged then please send them back like that.
If we've sent you the wrong things please return them unopened and unused by generating a free returns label.
If you've changed your mind about something then please return the items you no longer want. For your convenience you can use our returns label but we will deduct the price of postage from your store credit / refund.
Replacement or refund?
For damaged or incorrect items we will send out a replacement where possible. If a replacement isn't available, or if you would prefer, we will offer you a store credit or refund (your choice).
For unwanted items that you are returning because you've changed your mind, let us know if you want a replacement. Otherwise we will issue a store credit or refund (your choice).
Who pays for the return postage?
For damaged or incorrect items you won't be left out of pocket on the postage: use one of our free returns labels - but always get proof of postage.
If you've changed your mind about something then you will need to pay for the return shipping cost, either by posting the items yourself or using our returns label - if you choose the latter we will deduct the cost from your store credit or refund.
I've opened the item - can it still be returned?
If you open an item then, under UK law, you lose your automatic right to return it. Please refer to our terms and conditions.
Ready to return something?
Contact us to begin the process - we'll deal with your request quickly.
How we deal with returns varies according to where you live. Please get in touch.
Don't worry, we promise that we will deal with your returns fairly and quickly.
Terms and conditions
There are always conditions...at least we're upfront about them.
- We will try to accept all returns. It is important to us to keep you as a customer.
- You have 45 days from receipt of your order in which to return any items to us.
- For obvious reasons (e.g. piracy) we cannot accept unwanted/incorrect items that have been opened.
- Please make sure you pack your return securely.
- Always get proof of postage.
- If an item is returned to us in an unsuitable condition due to poor packaging then we may have to send it back to you without a refund.
Unit 20, Croydon House,
LS11 9RT, UK.
Company number: 06789647
We're not your normal record shop...
Please note that whilst we're always happy to see you, we are not a normal record shop where you can come and browse the stacks.
There are no stacks.
Nope, instead we are basically a kind of brutalist Argos for vinyl records. So, instead of trudging all the way to sunny Holbeck in anticipation of being able to flick through shelf after shelf of releases, please place your orders online first and use our 'In-store collect' option in the checkout.