Your personal information: summary
We do not disclose any personal information to third parties unless it is essential to a transaction process (e.g. when you're making a payment for an order). Update: as of 19th January 2016 we are now using Feefo to gather feedback for us. Please see below.
We do use various third-party services to help use improve our services, but no personal data is involved in these. Please read on for more information.
We collect and store the following information regarding visitors to our website:
|Type of data:||How this data is gathered:||What this data is used for:|
|Personal account data e.g. name, email address, billing address, shipping address, etc.||This data is only gathered during checkout and in your Norman Records account (if you opt to open one).||Checkout, order management, account handling functions.|
|Anonymised website usage data.||Via cookies. More details below.||Shopping cart functionality. Analysing and improving website performance.|
|Marketing emails.||Opt-in mailing list sign-up form.||Regular email newsletters.|
Cookies used on this site cannot be used to obtain information about you, and are used only to make browsing more efficient. If you have disabled cookies on your computer then certain areas of the site will not function.
The cookies in use on our site are listed in the table below.
|Cookie name/identifier||Description / purpose||Essential to site functionality?|
|cartID||Shopping cart and checkout||Yes|
|genres||Stores the list of genres we stock.||Yes|
|navigation_new||Stores navigation options for the site.||Yes|
|PHPSESSID||Used for managing 'sessions' e.g. to pass data from one page to another.||Yes|
|Google Analytics cookies (_ga, _gat)||Used for monitoring website traffic. All data is anonymised.||No|
|Google Remarketing cookies||Used to advertise on Google to previous visitors to our site. All data is anonymised.||No|
|Google Preference cookie (PREF)||Used to provide the Google Translate toolbar for international customers. All data is anonymised.||No|
|Soundcloud||Used to provide the Soundcloud clips player. All data is anonymised.||No|
|Optimizely||Used to allow us to run Optimizely website testing experiments. All data is anonymised.||No|
About Google Analytics
Please be assured that we only use Google Analytics to measure the performance of the site and therefore improve its effectiveness. Absolutely no personal data about you is made available to us.
Google Analytics simply tracks your path through our site (e.g. telling us what pages you visit, how long you stay on a page, how quickly the page loads for you, etc.). The only information we receive that doesn't pertain solely to activity on this site (i.e. normanrecords.com) is some basic information about how you reached us - e.g. if you clicked on a link from another site to reach us, what search phrase you entered into Google to reach us, etc.
About Google Remarketing
When you visit our site a Google Remarketing cookie may be stored on your computer. This cookie may then used by Google to show any Adwords marketing campaigns we are running. You can control your Google ad settings to opt out of remarketing.
As of 19th January 2016 we have started using Feefo (an independent review-gathering service) as part of our efforts to improve our service. Feefo will occasionally contact you via email to ask you to rate the service you received on your last order. If you would prefer them not to contact you then please let us know. Alternatively, when they do contact you there is an opt-out link in the feedback email that they send.
Unit 20, Croydon House,
LS11 9RT, UK.
Company number: 06789647
Coming to see us in person? Please read this first...
Your random quote:
I am fidelized curtomer
We're not your normal record shop...
Please note that whilst we're always happy to see you, we are not a normal record shop where you can come and browse the stacks.
There are no stacks.
Nope, instead we are basically a kind of brutalist Argos for vinyl records. So, instead of trudging all the way to sunny Holbeck in anticipation of being able to flick through shelf after shelf of releases, please place your orders online first and use our 'In-store collect' option in the checkout.
As far as we can tell you're a UK customer. That means you get free shipping on any order over £50.Please note that if you enter a non-UK shipping address in the checkout then all shipping charges will be recalculated accordingly. Your final shipping costs may also vary according to the checkout preferences you choose such as insurance and packaging, etc.