Reasons to shop with us » 0113 245 4399
- 0113 245 4399 (Mon-Fri, 9AM-5PM)
How quickly will you ship my order?
If all the items you order are in stock then we try to ship on the same day (Monday to Friday). However, if your order contains items that we don't have in stock (e.g. pre-orders or 'not in stock' items that we have to order in especially) then we can only ship once we've received the items ourselves. The time it takes to get these items varies widely and in beyond our control. Please refer to the 'Shipping' information provided on each item's page for more details.
Where is my order? Why is it taking so long?
Most likely, we are waiting for an item you ordered to come into stock. Check your order status here.
Can I get free shipping?
Yes, if you live in the UK and place an order over £50 through the shopping cart. CDs always ship for free in the UK too.
Something was missing from my order, will it come separately?
Please contact us.
The item I bought is damaged, what now?
Please refer to our No-fuss returns policy.
I received the wrong item.
Please refer to our No-fuss returns policy.
I bought something by mistake!
Please contact us. As long as you have not opened the item we can usually offer either a refund or store credit.
I think my order is lost in the post. What should I do?
Please contact us. Most of the time it's just a case of checking with your local sorting office. Very few things go permanently missing, but we are not responsible for lost parcels unless you opted for insured shipping, sorry.
Can I add items to an existing order?
Yes. Send an email to email@example.com to tell us what to add.
Can I come and collect items in person?
Of course - lots of people do! Place your order through the site as normal, using the 'Click and Collect' option in the checkout.
Can I pay by Paypal?
Yes, just select the Paypal option in the checkout.
Stock / catalogue
What genres do you stock?
We cover a wide range from indie and electronica to folk /alternative / experimental and everything in between.
Do you sell new or used records?
We no longer buy or trade used records, sorry.
Why do you stock some titles on vinyl but not CD?
We can't compete with stores like Amazon and Play, who buy in enormous quantities.
But what if I want something on CD and not vinyl?
If you don't see it listed, just ask us and we will try to order it in for you as cheaply as possible.
Why do prices go up on some titles after a week or two?
We get special deals on certain pre-orders so if you want to guarantee getting something cheaply please be quick!
Why can't I buy more than one copy of some items?
Because it's not fair on others when people buy multiple copies of limited releases.
Info for artists and labels
Will you stock my band's releases?
Possibly! Please email firstname.lastname@example.org to discuss. These days we generally only stock new/unknown artists on a 'sale or return' basis as it's simply too expensive to do otherwise.
What does 'sale or return' mean?
We will list your items on the site (and in our email marketing, etc.), pay you what we owe only when they sell, and return any that don't sell back to you.
How long do you keep sale or return items?
Five years maximum, due to limited storage space.
How do I get paid?
Get in touch if we have your releases listed and we can organise payment where due. Please keep a record of everything you send us.
Accounts, security privacy
Why should I bother opening an account?
- Repeat ordering becomes easier.
- You get a record of previous orders.
- You can set up a wishlist.
- You can start collecting NormanPoints.
How secure is my information?
All personal information is collected over secure https and stored safely. For added security, we do not store credit card details and our site is audited every week by a professional security firm (Netcraft). Read our full security policy.
What information do you store?
The only compulsory information you have to store is your name, email address, and password. It's your choice after that, except that you cannot store card numbers / security codes.
Question not answered?
Ask us: email@example.com or (+44) 0113 245 4399.
Unit 20, Croydon House,
LS11 9RT, UK.
Company number: 06789647
Your random quote:
No machine can replace me until it learns how to drink.
Coming to see us in person?
Please read this first...
Timestamp: Sunday 3rd May, 14:51:21
We're not your normal record shop...
Please note that whilst we're always happy to see you, we are not a normal record shop where you can come and browse the stacks.
There are no stacks.
Nope, instead we are basically a kind of crap lo-fi Argos for vinyl records. So, instead of trudging all the way to sunny Holbeck in anticipation of being able to flick through shelf after shelf of releases, please place your orders online first and use our 'Click and Collect' option in the checkout.