Reasons to shop with us » 0113 245 4399
- 0113 245 4399 (Mon-Fri, 9AM-5PM)
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- Most Frequently Asked Questions
- Stock / catalogue queries
- Artist / label queries
- Accounts / privacy / security
Most Frequently Asked Questions
1. Where is my order? Why the delay?
2. Can I add items to an existing order?
Yes, of course.
Please send an email to firstname.lastname@example.org to tell us what to add.
3. Can I come and browse in person?
Not as such: there are no shelves to browse. We always like visitors but it's much better for you to place an order online and then use our 'In-store collect' checkout option.
How quickly will you ship my order?
If all the items you order are in stock then we try to ship on the same day (Monday to Friday).
However, if your order contains items that we don't have in stock (e.g. pre-orders or 'not in stock' items that we have to order in especially) then we can only ship once we've received the items ourselves.
The time it takes to get pre-order or 'not in stock' items varies widely and is largely beyond our control. Please refer to the 'Shipping' information provided on each item's page for more details.
Can I get free shipping?
Yes, if you live in the UK and place an order over £50 through the shopping cart. CDs always ship for free in the UK too.
Something was missing from my order, will it come separately?
This is probably due to a packing mistake. Please contact us.
I think my order is lost in the post. What should I do?
First of all, please be patient. Our shipping provider (Royal Mail) doesn't even consider an item 'lost' until 15 working days after it was posted for UK addresses, and until 21 days from postage for non-UK addresses. They won't even speak to us about it before then.
Most of the time it's just a case of checking with your local sorting office.
Very few things go permanently missing, but we are not responsible for lost parcels unless you opted for insured shipping, sorry.
The item I bought is damaged, what now?
Please refer to our No-fuss returns policy.
I received the wrong item.
Please refer to our No-fuss returns policy.
I bought something by mistake!
Please contact us. As long as you have not opened the item we can usually offer either a refund or store credit.
Ordering / payment
Can I reserve an item without placing an immediate order for it?
No. We cannot under any circumstances put something aside for you unless you place an order for it.
However, we do offer a 'Pay Later' option in the checkout whereby you only pay for your order once it is ready to ship.
Can I add items to an existing order?
Yes. Send an email to email@example.com to tell us what to add.
Can I come and collect items in person?
Of course - lots of people do! Place your order through the site as normal, using the 'In-store collect' option in the checkout.
What payment methods do you accept?
We accept most major credit / debit cards and Paypal. If you use our 'In-store collect' option you can pay cash too. We no longer accept cheques or postal orders unless you already have an arrangement with us.
Can I pay by Paypal?
Yes, just select the Paypal option in the checkout.
Can I place an order over the phone?
Yes, but it is much easier all round if you place an order through the site as this both saves us time and allows for better management/tracking of the order.
I have placed a 'Pay Later' order: how do I pay for it?
We will contact you when an unpaid order is ready to ship.
Stock / catalogue
What genres do you stock?
We cover a wide range from indie and electronica to folk /alternative / experimental and everything in between.
Do you sell used records?
We still have a few used items in our catalogue, yes. These are marked on the item pages.
Do you buy used records / vinyl collections?
We no longer buy or trade used records, sorry.
Why do you stock some titles on vinyl but not CD?
We can't compete with stores like Amazon and Play, who buy CDs in enormous quantities.
But what if I want something on CD and not vinyl?
If you don't see it listed, just ask us and we will try to order it in for you as cheaply as possible.
Why do prices go up on some titles after a week or two?
We get special deals on certain pre-orders so if you want to guarantee getting something cheaply please be quick!
Why can't I buy more than one copy of some items?
Because it's not fair on others when people buy multiple copies of limited releases.
Info for artists and labels
Will you stock my band/label's releases?
Possibly. Please email firstname.lastname@example.org to discuss. These days we generally only stock new/unknown artists on a 'sale or return' basis.
What does 'sale or return' mean?
We will list your items on the site (and in our email marketing, etc.), pay you what we owe only when they sell, and return any that don't sell back to you.
How long do you keep sale or return items?
Five years maximum, due to limited storage space.
How do I get paid?
Upon request. Please keep a record of everything you send us, and get in touch when you want to organise a payment.
Accounts, security and privacy
Why should I bother opening an account?
Many reasons, including:
- Repeat ordering becomes much easier.
- You get a record of previous orders.
- You can set up a wishlist.
- You can set up stock alerts.
- You can start collecting NormanPoints.
How secure is my information?
All personal information is collected over secure https and stored safely. For added security, we do not store credit card details and our site is audited regularly by a professional security firm (Netcraft). Read our full security policy.
What information do you store?
The minumum personal information you have to store is your name, email address, and a password. It's your choice after that, except that you cannot store card numbers / security codes.
Question not answered?
Ask us: email@example.com or (+44) 0113 245 4399.
Unit 20, Croydon House,
LS11 9RT, UK.
Company number: 06789647
Your random quote:
He shook his rain all over the manual payments!
Coming to see us in person?
Please read this first...
Timestamp: Friday 31st July, 16:20:43
We're not your normal record shop...
Please note that whilst we're always happy to see you, we are not a normal record shop where you can come and browse the stacks.
There are no stacks.
Nope, instead we are basically a kind of crap lo-fi Argos for vinyl records. So, instead of trudging all the way to sunny Holbeck in anticipation of being able to flick through shelf after shelf of releases, please place your orders online first and use our 'In-store collect' option in the checkout.