We calculate your shipping costs by taking the heaviest item in your order and calculating that at the 'Heaviest Item' price. Each additional item in your order is then charged at the 'Additional Item' price. This keeps your overall shipping costs lower than if we charged the same price per item, especially on larger orders.
For example (using UK prices here):
|Format||'Heaviest Item' Price||'Additional Item' Price|
|Double 7" vinyl||£2.05||£1.00|
|Double vinyl LP||£3.70||£2.00|
|Double 12" vinyl||£3.70||£2.00|
|CD box set||£3.05||£2.00|
|Vinyl LP box set||£5.80||£4.00|
|7" vinyl box set||£3.05||£2.00|
|Triple vinyl LP||£4.80||£3.00|
|Deluxe vinyl LP box set||£7.60||£5.00|
We are known for our fast shipping. Place an order (Monday to Friday) and if all your items are in stock we will always try to ship it on the same day.
Don't believe us? Check out what people are saying on Twitter where you'll find plenty of satisfied customers.
Spend more than £50 and we'll ship your order for free. (UK customers only - sorry!)
We ship all orders in strong packaging.
With vinyl records we take extra care: removing the inner sleeves (where possible) to prevent spine damage, reinforcing the parcel with cardboard, and shipping larger orders in cruciform boxes.
We have to charge extra shipping for some items. For example, a LP on heavy 180g vinyl weighs more than a normal LP. Prices for these items are worked out for you automatically.
Unavoidably, parcels get damaged sometimes.
If your order arrives damaged then you need to claim with your post office. Keep the damaged packaging as proof. All parcels leave here in very sturdy condition and if they do get damaged then it's usually not our fault.
Parcels very rarely get lost. However, it does inevitably happen sometimes and so we always recommend insurance on all valuable orders. Without insurance we cannot be held liable, sorry!
Please refer to our returns and cancellations policy.