Payment methods accepted
- Visa/ Mastercard/ American Express
- Maestro/ Delta/ Solo/ Electron
- UK/ Euros cash/ postal order/ cheque (drawn on a UK bank and in UK funds)
- We also accept paypal. If you want to pay by paypal order through the cart as normal and select the paypal option. This will not take you to the paypal site!! We will contact you when we know we can supply the order with instructions on how to pay.
Please, please mail us before sending any money, and make all cheques payable to "Norman Records".
We ship anywhere in the world and are happy to process orders from any country.
The majority of items are in stock but ones which aren't are listed available in 2-5 days. Most titles can be re ordered and back here in a day or so. Some take a little longer at around 5 working days. So we've averaged it out at 2-5 days. We normally wait up to 14 days for an out of stock item to come in. If it's unavailable (which is unavoidable due to the nature of what we sell) then we'll scratch that item off the order and ship with out it. Usually we'll remove the title from the site and should it come back in we'll re list it and you can re order it then. We do NOT keep titles on back order unless you request us to do so.
Card payments:
- We now accept secure online payments.
- Please read the security policy if you are worried about the safety of this.
- You can still phone or fax your card details if you prefer.
- Minimum credit/debit card order is £5, including shipping. Otherwise there will be a charge of 25p which covers the credit card commission costs.
Phone us on (+44) 0113 2311114 between 9am-5.30pm Mon to Fri (UK time). Fax us any time on the same number.
Security policy
We now have a secure server which means that, at last, we can take your orders online. For your safety:
- The entire checkout process - including your address and card input - now sits on a Thawte Certified SSL secured server.
- Your order, once made, is emailed to us using strong encryption techniques. Without the 'secret key' (stored safely here at Norman Records) and the utterly unique passphrase (which only one person knows) the messages we receive cannot be deciphered. The technology behind this is so sophisticated that it is still classed as a munition in the US, and thus cannot be exported!
- At no time are your personal or card details stored online.