If all the items you order are in stock then we try to ship on the same day (Monday to Friday). However, if your order contains items that we don't have in stock (e.g. pre-orders or 'not in stock' items that we have to order in especially) then we can only ship once we've received the items ourselves. The time it takes to get these items varies widely and in beyond our control. Please refer to the 'Shipping' information provided on each item's page for more details.
Most likely, we are waiting for an item you ordered to come into stock. Please email us at email@example.com for an update.
Yes, if you live in the UK and place an order over £50 through the shopping cart.
No, we ship everything as one order if that's what you requested. It may be that we were unable to obtain the item you wanted. Please contact us.
We will ship your items as one order. Please be aware release dates can change, so let us know if you don't want to wait.
Ask us: firstname.lastname@example.org or (+44) 0113 245 4399.